Let customers explain what they need in their own words. Use relevant customer details from your CRM and approved guidance from your knowledge base to answer questions and walk them through the next step.
Check an order’s status, update customer details, or book a service appointment through connected tools. telli follows your rules for which actions it can complete and confirms the result with the customer.
When a customer asks for a person or an issue needs specialist help, telli routes the call and briefs your colleague on the request and what has been tried. Your team can pick up with the context.
Record what was resolved and what still needs attention. Workflows update your connected helpdesk or CRM and can send the customer a confirmation or agreed next steps by SMS.
Built with telli
Three of the features that help you answer questions, follow through on requests, and test the quality of your service.
Keep answers consistent with your policies. Add product guides, support procedures, Websites and FAQs. Test which information your agent finds for a customer’s question, and automatically update the content as your services change.
Reduce the admin after each call. Set rules to update connected tickets and customer records, notify your team when work remains, and send confirmations based on the conversation’s outcome.
Test difficult support cases before launch. Check how your agent handles unclear questions, policy exceptions, and requests that need a person. Run the same scenarios again when you change the agent.
Protect customer data with clear rules for access, verification, and human handover. We help you meet the security and compliance requirements of the markets you serve.
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FAQ
Timing depends on your workflow, integrations, and internal reviews. We help you choose the first support requests to handle, prepare your knowledge base, connect the required systems, and test answers, actions, and handovers before launch.
Bring us a workflow you want to improve. We’ll show how telli could handle it, the systems involved, and what getting live would take.
Give customers 24/7 help with account questions, order updates, and service requests. telli’s AI agents take action in your systems, with hands-on support from setup to launch.
