Powering every step of your
Reach customers proactively, handle service inquiries, and follow up on overdue invoices, all around the clock. telli's voice agents absorb the high-volume call work that floods every energy operation, so your team stays focused on the customers who need them.
Automating call operations for
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Engage, activate and upsell customers
Customer inquiries flood the team during tariff changes and price spikes
Energy is a high-event-volume industry. A regulatory change, a tariff update, a heating-season cold snap, or a media cycle around energy prices can multiply inbound call volume in days. Most providers can't staff for peak without overstaffing for the trough, so during spikes customers sit on hold, hit voicemail, or give up entirely. Retention and brand perception take a hit faster than most teams measure.
Routine billing and meter questions consume call center capacity
The bulk of inbound calls to an energy provider aren't complex: meter reading questions, billing inquiries, tariff explanations, address changes, payment method updates, contract questions. Every one of these calls is structurally similar, structurally predictable, and structurally a poor use of a trained agent's time, but they still have to be handled, and they pull staff away from the customers with genuinely complex problems.
Overdue invoices and dunning workflows leak revenue silently
Energy bills go overdue every month for predictable reasons: expired cards, SEPA mandate failures, forgotten invoices during busy periods, life changes that disrupt payment routines. Most providers default to email reminders that get ignored, then escalate to formal dunning notices that damage the customer relationship. The middle layer (friendly, timely phone reminders that resolve the issue before it hardens) usually doesn't exist because manual phone calls don't scale to thousands of overdue accounts a month.
Up and running in days, not weeks.
Integrate in seconds, deploy in days. We’re there at every step to ensure your voice agents perform flawlessly from day one.
[.text-color-gray] Sound local. [.text-color-gray] Everywhere.
Deliver fluent, native-sounding conversations in English, German, French, Spanish, Dutch and Italian. Build trust with customers using local accents and natural tone. No translators, no extra staff.
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telli’s AI agents have expanded our outbound capacity further than we thought possible. We’re saving time, reaching more leads, and seeing a huge spike in follow-ups from potential customers.
As a fast-growing AI-based company, we only work with the most cutting-edge solutions, and telli is just that. They help us dramatically scale lead response while giving our customers a high-quality experience.
telli is the most scalable and cost-efficient answer to call automation on the market. If you’re looking to ramp up sales without compromising on customer satisfaction, it’s a must.
We’ve been using telli for three months to book appointments with leads, and the results have been great. It’s surprisingly easy to use, and the AI agent consistently books appointments at the same rate or better than our internal call center.
telli brought our sales floor from chaos to calm. Our team now focuses on actually helping customers, not just reaching and scheduling them — and we haven’t missed a lead since.
telli delivers an incredibly human-like, scalable, and professional experience that's transformed how we handle customer calls. We're thrilled with both the product and the responsive, supportive team behind it.
telli is leading the charge for call automation in Germany. They tailored their voice agents to our exact business needs, and the efficiency gains have been incredible.
[.text-color-gray]Plug and play.[.text-color-gray] No heavy lifting.
telli plugs directly into your CRM, calendars and customer systems, automatically capturing and updating data from every call. No manual entry. No extra steps.
Enterprise-grade protection
by default.
Frequently asked questions
How can AI voice agents help energy companies improve customer communication?
Can AI-powered voice agents handle outage notifications or maintenance alerts?
How does AI improve billing and payment support for utilities?
Berlin | San Francisco
